What Is an Operational Framework in Business and what to include in developing one?


In business, an operational framework is a set of rules, procedures, and guidelines that determine how a company will operate. It can cover everything from the way the company does business and promotes a corporate culture and identity to how orders are fulfilled and shipped to how customer service is handled. 

Operational frameworks vary from company to company, but all should have certain key components in place.

When developing an operational framework, there are several things to keep in mind. 

First, it should be clear and concise. 

Second, it should be designed to meet the specific needs of your company. 

Third, it should be flexible enough to accommodate changes as your business grows and evolves. 

Finally, it should be reviewed and updated regularly.

Why have an operational framework in place? 

There are several good reasons. 

First, it helps to ensure that everyone in the organization is on the same page and working toward the same goals. 

Second, it can help to improve efficiency and productivity by eliminating confusion and duplication of effort. 

Third, it can help to reduce risk by establishing clear guidelines for how things should be done.

Operational frameworks are not static documents; they should be revisited regularly to ensure that they continue to meet the needs of the business. By taking the time to develop and implement an operational framework, you can help your business run more smoothly and effectively.

The Basic concept of Operational Framework in Business

The operational framework is the basic structure that an organization uses to define how it will conduct its business. It is the “game plan” that tells everyone in the organization what their roles are, what the rules are, and what is expected of them.

The operational framework consists of four key components:

  1. The organizational objectives
  2. The policies and procedures
  3. The systems and processes
  4. The people

Each of these components must be well-defined and understood by everyone in the organization for the operational framework to be effective.

Having an operational framework in place is important because it provides a roadmap for how the organization will achieve its objectives. It gives everyone a common understanding of what needs to be done and how it will be done. 

It also helps to ensure that all of the organization’s resources are being used effectively and efficiently.

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The components of an operational framework

In business, an operational framework is a set of guidelines and processes that help to ensure that a company’s day-to-day operations are carried out in a structured and efficient manner. 

It is important to have an operational framework in place as it can help to improve productivity and efficiency, while also helping to prevent chaos and confusion.

Several different components should be included in an operational framework, and these will vary depending on the specific needs of the business. 

However, some of the most important components include:

Standard operating procedures (SOPs): These are detailed instructions that outline how specific tasks should be carried out. SOPs help to ensure that all employees are carrying out tasks in the same way, and they can also be used as training tools for new staff members.

Communication plans: A good communication plan will ensure that all employees are kept up-to-date with changes to the company’s operations or procedures. This can help to avoid confusion and misunderstandings.

Policies and procedures: All businesses should have a set of policies and procedures in place that cover all aspects of their operations. These should be reviewed regularly to ensure that they are still relevant and up-to-date.

Risk management: A risk management plan helps to identify potential risks to the business and put in place measures to mitigate these risks. This is an important part of any business’s operation as it can help to avoid costly disasters.

Developing an operational framework is not a quick or easy task, but it is something that all businesses should give serious consideration to. By taking the time to put an operational framework in place, businesses can reap many benefits including improved efficiency and productivity, reduced risk, and better overall organization.

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Objectives and Strategic direction of the Business

An operational framework is a basic structure that a business uses to define how it will function and operate. It includes the company’s goals, objectives, values, and strategies. The operational framework should be designed to support the business’s overall mission and goals.

Several key elements should be included in an operational framework:

1. Company Goals: What are the company’s overall goals and objectives? What does it hope to achieve?

2. Values: What are the company’s core values? What does it believe in?

3. Strategies: What are the company’s strategies for achieving its goals? How will it go about accomplishing them?

4. Structure: What is the company’s organizational structure? Who is responsible for what?

5. Processes: What are the company’s key processes? How are they carried out?

6. Systems: What systems does the company use to support its operations? This could include financial, accounting, customer relationship management (CRM), and manufacturing systems.

7. Policies and Procedures: What policies and procedures does the company have in place to govern its operations? This could include human resources policies, safety procedures, and quality control measures.

man in black top calling beside wall

Guiding principles on behavior

An operational framework is a set of guidelines that dictate how a company or organization functions. It typically includes policies, procedures, and standards that govern everything from finances and HR to daily operations. 

When creating an operational framework for your business, it’s important to include guiding principles on behavior. These principles should outline how employees are expected to act and make decisions following the company’s values. By doing so, you can help ensure that everyone is working towards the same goal and that the company is running smoothly.

Some things to consider when creating guiding principles on behavior include:

– What values do you want your company to uphold?

– How do you want employees to interact with customers and clients?

– What type of ethical standards do you expect employees to adhere to?

– What are your company’s goals and how can employees help achieve them?

– A team-oriented approach encouraging collaboration and working together towards common goals.

– A dedication to continuous improvement by looking for ways to improve both individual performance and overall processes.

By taking the time to develop guiding principles on behavior, you can create a strong foundation for your business that will help it thrive for years to come.

Guiding principles on employment

When it comes to developing an operational framework for your business, one of the most important aspects to consider is employment. After 

all, your employees are the ones who will be carrying out the day-to-day operations of your business. As such, you must have a clear set of guiding principles in place when it comes to employment.

It’s also important to consider the different types of employees you need to run your business effectively. Policies might be different for regular employees and for contract or temp workers.

What should be the approval process for employment?

What and how will the salary band be decided?

What principles will determine the additional benefits provided for the employees etc? 

The operational framework should have guidelines for these employment questions.

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Metrics to measure the performance of key initiatives and activities

An operational framework is a guide for businesses to measure performance and assess what’s working and what’s not. There are three key elements to include in an operational framework: metrics, goals, and objectives.

Metrics are essential for measuring progress and determining whether an initiative or activity is successful. Goals provide a target to aim for, while objectives break down the steps needed to reach the goal.

Developing an operational framework can be challenging, but it’s worth the effort as it provides a roadmap for businesses to follow. By including metrics, businesses can track their progress and ensure that they’re on track to reach their goals.

Guiding principles on promotion

When creating guiding principles on criteria for employee promotion within an operational framework, there are a few key things to keep in mind. 

First, the principle should be actionable and measurable. 

Second, it should be linked to the company’s overall strategy. 

And third, it should take into account both internal and external factors affecting the business.

Define what success looks like: 

What are the desired outcomes of promoting employees? 

What skills and behaviors do you want to see more of in your organization? 

Answering these questions will help to form the basis of your guiding principle.

If you can develop a clear and concise operational framework for your promotion campaign, it will go a long way toward ensuring its success.

General Employee guidelines

The Operational Framework ensures that its employees adhere to the highest standards of accountability, fairness, and integrity. It also includes provisions for risk management and good governance. 

An operational framework should be designed to promote transparency and openness in all aspects of the company’s operations (eg open door policy) and should provide clear guidelines for employees at all levels of the organization.

What should you include in an operational framework?

An operational framework is a tool that can be used by a company to help them plan, implement, and monitor their organization’s activities. 

It provides a common language and understanding for all members of the organization and can be used to communicate the organization’s goals, objectives, and strategies.

Guidelines for core processes and procedures in operational frameworks

Operational frameworks provide the structure within which businesses operate and define how resources are used to achieve objectives. The purpose of an operational framework is to ensure that all activities carried out by the business are aligned with its overall strategy. 

Operational frameworks typically specify the roles and responsibilities of each business function, as well as outline the processes and procedures that need to be followed to complete tasks. 

In some cases, operational frameworks may also include performance indicators that can be used to measure whether the business is meeting its targets. 

When developing an operational framework, businesses need to consider many factors, including their organizational structure, business processes, and the resources available to them. It is also important to ensure that the framework is flexible enough to accommodate changes in the business environment.

Procedures for managing workflow

An operational framework outlines how tasks are to be completed and sets forth the roles and responsibilities of each team member. An operational framework should be designed to achieve specific goals and objectives and should be reviewed and updated regularly.

When developing an operational framework, it is important to consider the following elements:

Workflow: What are the steps involved in completing a task? Who is responsible for each step?

Communication: How will team members communicate with each other? What communication channels will be used?

Roles and responsibilities: What are the roles of each team member? Who is responsible for what tasks?

Reporting: How will progress be tracked and reported? Who will have access to reports?

Resources: What resources are required to complete the task? Who is responsible for procuring these resources?

Changes: How will changes be made to the operational framework? Who has the authority to make changes?

man writing on paper

Policies for bidding on contracts

To successfully bid on contracts, businesses need to have a strong operational framework in place. This framework should outline the policies and procedures that will be followed when bidding on contracts. 

Some of the things that should be included in this framework are:

  • The process for identification and selection of potential contracts to bid on.
  • The criteria that will be used to assess whether a contract is worth bidding on.
  • The process for developing and submitting bids.
  • The process for review and evaluation of bids.
  • The process for awarding contracts.
  • The process for managing and executing contracts.
  • Fair usage and gift policy.

Policies for allocating assets to company divisions

An operational framework should include policies for allocating assets to company divisions. These policies should be designed to ensure that each division has the resources it needs to achieve its objectives, while also taking into account the overall financial health of the company.

This system should include both financial and non-financial measures and should be reviewed regularly. By including assets allocation in your operational framework, you can ensure that your company can make well-informed decisions about how to allocate its resources and monitor the progress of its divisions.

Specific information on procedures for hiring, facilities management, and customer relations

When developing an operational framework, it is important to consider all aspects of the business, including hiring, facilities management, and customer relations. Hiring procedures should be clearly outlined so that all employees understand the process. 

Facilities management should also be taken into account, as this can impact the running of the business. Customer relations should also be considered, as this can have a significant impact on the company’s reputation. All employees should be given a copy of the company’s operational framework. These documents can be used to guide decision-making, and help ensure that all employees are aware of the company’s procedures. 

woman in black long-sleeved top in front of green leafed tree

Why have an operational framework in place?

Operational frameworks provide a structured approach to running a business and can be extremely helpful in ensuring that all aspects of the business are running smoothly. 

By having an operational framework in place, businesses can avoid potential problems and pitfalls, and can make sure that they are always aware of the most efficient way to run their operations.

There are several reasons why businesses should have an operational framework in place. 

Firstly, it can help to ensure that all processes and procedures are carried out consistently. This is important for both internal and external communication, as well as for maintaining high standards of quality control. 

Secondly, an operational framework can help to streamline operations and make them more efficient. This is particularly important for businesses that are growing rapidly, as it can help to ensure that they do not become overwhelmed by their own growth. 

Finally, an operational framework can provide a valuable reference point for future planning. By having a clear understanding of how the business is currently running, businesses can make informed decisions about where they want to take the business in the future.

The operational framework should be designed to meet the specific needs of the business. It is no use trying to force a square peg into a round hole – the operational framework should be tailored to fit the business like a glove. The world changes quickly, and businesses need to be able to change with it if they want to stay ahead of the competition.

Multiple framework approach (What and Why)

Many businesses use a multiple-framework approach when it comes to operational frameworks. This is because no single framework can provide all of the answers when it comes to business operations. 

Instead, multiple frameworks can be used to cover different aspects of business operations. The main reason for using multiple frameworks is to get a more holistic view of business operations. 

By using multiple frameworks, businesses can get a better understanding of how all the different parts of their operations fit together. This can help businesses identify areas where they need to make changes or improvements.

There are many different types of operational frameworks that businesses can use. Some of the most popular ones include the Lean Six Sigma framework, the Agile framework, and the ITIL framework.

Each framework has its own strengths and weaknesses. That’s why businesses need to select the right mix of frameworks for their needs. The best way to do this is to consult with experts who can help businesses understand which frameworks would be most beneficial for them.

man holding his chin facing laptop computer

The benefits of having an operational framework in place

Operational frameworks are important for businesses of all sizes. By having an operational framework in place, businesses can benefit in many ways, including:

  • can help to ensure that all employees are aware of the company’s procedures and protocols
  • helps to streamline and standardize operations
  • can improve efficiency and productivity- can help to save time and money
  • can reduce the risk of errors and mistakes
  • can improve communication and coordination between departments and employees


The operational framework is the backbone of any business. It provides the structure and support that businesses need to function properly. 

By having a well-developed operational framework in place, businesses can ensure that they are running smoothly and efficiently. 

Additionally, an operational framework can provide guidance on how to best allocate resources, how to manage workflow, and how to develop policies and procedures. 

By having an operational framework in place, businesses can improve their overall performance and better achieve their objectives and goals.